Case Study 3:

Manufacturing Company


Challenge:

This large Central Indiana manufacturing company, with multiple locations, came to CD-COM because they were experiencing an organizational issue with their accounts payable information. When financial invoices were sent to the multiple departments throughout the company, the accounts payable manager had to field all questions from personnel. The manager was backlogged with phone calls regarding those issues, creating loss of time and productivity.

Solution:

CD-COM was able to consolidate the records for all the company’s locations into an online format. This system bridged the geographic gap between the multiple locations by offering one centralized layout for personnel to access essential information. This new format eliminated duplication of files and obscure filing systems. It also significantly decreased the amount of time the account’s payable manager spent answering nonessential questions about billing and financial issues. With the new system in place personnel can now view the statements themselves before calling with issues.